Terms of Service – Westivo Store

 

1. Overview

Welcome to Westivo Store. These Terms of Service govern your access to and use of our website, products, and services.

Throughout these terms, “we,” “us,” and “our” refer to Westivo Store. By accessing our website or placing an order, you agree to these terms and our applicable store policies.

2. Online Store Terms

You agree to use our website only for lawful purposes and not to engage in fraudulent activity, interfere with website security, or misuse our services.

You must provide accurate information when placing an order or contacting our customer support team.

3. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. Product appearance may vary depending on your device or screen settings.

We may update product information or correct errors where necessary. Nothing in these terms limits your statutory consumer rights.

4. Prices and Payments

Prices and any applicable shipping charges will be displayed at checkout before you complete your purchase.

You agree to provide accurate billing and payment information. Orders are subject to successful payment authorisation and product availability.

If an order must be cancelled after payment has been taken, we will arrange an appropriate refund.

5. Orders

An order confirmation email confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

Where permitted by law, we may refuse or cancel an order because of stock issues, suspected fraud, pricing errors, or other legitimate reasons. If your order is cancelled after payment, we will notify you and arrange any applicable refund.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated shipping time is 5–8 business days after dispatch. The estimated total delivery time is 6–11 business days from order confirmation.

These delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, public holidays, weather, customs procedures, or other circumstances beyond our reasonable control.

Available shipping destinations, options, and charges will be shown at checkout.

Please refer to our Shipping Policy for further details.

7. Returns and Refunds

Our Return and Refund Policy explains the conditions and procedures for returns, exchanges, and refunds.

We provide a 30-day return period, subject to the terms of that policy and applicable law.

Nothing in these terms excludes or restricts any consumer rights that cannot legally be excluded or restricted.

8. Intellectual Property

Website content, including text, logos, graphics, and design elements, is owned by or licensed to the relevant rights holder unless otherwise stated.

You may not reproduce, distribute, or commercially use protected content without permission, except where permitted by law.

9. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, and external websites.

Third-party services may be subject to separate terms and privacy policies. This section does not remove any responsibilities we have under applicable law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

11. Limitation of Liability

To the extent permitted by law, we are not liable for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability or consumer rights that cannot legally be excluded or limited.

12. Changes to These Terms

We may revise these Terms of Service from time to time. Any updated version will be published on this page with a revised date.

Changes will apply from the date they become effective, subject to applicable law.

13. Governing Law

These terms are subject to the laws applicable to the relevant transaction. Nothing in these terms prevents consumers from exercising mandatory rights available under the laws that apply to them.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: Westivo Store

Email: contact@westivo.shop

Phone: +44 7576 131098

Business Address:

30 Cunnery Close, Nuneaton, CV13 0HH, United Kingdom

Website: https://westivo.shop

Customer Support Hours:

Monday–Friday: 8:00 AM–11:00 PM
Saturday: Closed

Thank you for choosing Westivo Store.